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Customer Service Training Program Healthcare With Feelings Facilitator Package

Price: $473.99
(as of Nov 14, 2023 22:56:47 UTC – Details)

Healthcare with Feelings: Creating the Ultimate Patient Experience Healthcare with Feelings will help all employees, and everyone in the organization should participate-including new and experienced personnel. This program will have a powerful impact on employee performance and the quality of care your organization provides. During the 3-session workshop, healthcare workers will learn how to understand excellence, while covering these 11 areas:
1. How to give best service to improve the healthcare consumer experience.
2. What the modern healthcare clients wants-and expects.
3. How to cultivate a positive self-image while working with patients and co-workers.
4. Valuing importance of first impression, as well as feedback and online reviews.
5. How to put patients first.
6. How to build caring relationships.
7. How to learn and use positive communication techniques with patients and co-workers.
8. How to provide the best customer service.
9. How to exceed expectations and stay engaged.
10. How to provide quality care to your colleagues.
11. How to handle dissatisfied patients in healthcare settings.
Service Quality Institute provides instructional design that helps ensure effective learning. Employing a unique and proven educational model, learning occurs through reading, observing, and participating.
A Participant Book provides background for use during the sessions and for reading afterwards to further impact the skills being taught in non-work hours.
Video Demonstration that shows how the learning concepts work in practice. Over 80% of instruction is built around experiential learning. The principle objectives are to change attitudes and behaviors, to teach leading-edge customer service skills, and to build morale and teamwork.
The Leader’s Guidesupports the group facilitator with all the of the tools needed to lead a live educational session, including interactive exercises and discussion questions. The leader’s guide makes the video vignettes and principles come alive. It is scripted so the learning time is kept on track and is designed so virtually anyone can confidently facilitate the program. Support Materials, Technique Card, Certificate of Completion and Customer Performance Standard. We have a 100% Money Back Guarantee. Train the entire workforce, if you are not satisfied we will return your money. No IF’s, AND’s or BUT’s.
MPAA rating ‏ : ‎ PG (Parental Guidance Suggested)
Package Dimensions ‏ : ‎ 7.09 x 5.43 x 0.59 inches; 2.93 Ounces
Director ‏ : ‎ John Tschohl
Media Format ‏ : ‎ THX, NTSC
Run time ‏ : ‎ 1 hour and 20 minutes
Release date ‏ : ‎ April 13, 2016
Actors ‏ : ‎ Variety
Studio ‏ : ‎ Service Quality Institute
Number of discs ‏ : ‎ 3

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